deniaholidayapartments.com

Tel: 966425889 / 675441041

C/Patricio Ferrandiz, 40
Servibox No 484
E/03700 Denia
Alicante
Spain
Terms & Conditions


1. Introduction: These terms and conditions constitute an integral part of the contract between you and Denia Holiday Apartments (“DHA”).

2. Booking Conditions and Payment: Reservations can be made by telephone, internet or in person. From the moment that the booking is made the conditions of clause 6 shall become effective. Within 7 days of the booking being made you must send payment of 25% of the total sum owed, irrespective of whether you have received confirmation in writing from DHA or not. The remaining balance must be paid no less than 3 calendar months before the commencement of the reservation period. Payment should be made by bank transfer to the account stated on the booking form or in cash. Payments made by credit card incur a surcharge of 3% per transaction. If 7 days pass and monies have not been received from the moment they become due, DHA reserve the right to cancel the reservation. In cases where a reservation is made less than 3 calendar months before the start of the same, full payment must be sent immediately following the booking being made

3. Benefits and Prices: The prices published are always weekly, for 2 persons, and for the period indicated at the base of each column. In principle, the minimum stay is of 7 nights with entry and departure being in each case on Saturday. During low and mid season the entrance and exit in the lodgings will be able to be on another day of the week and in some cases shorter stay bookings will be accepted. The general information that is provided for each property (transport links, shops/business, restaurants, sports facilities, bed linen, etc) are brought up to date on a regular basis. DHA shall not be responsible for any changes that could arise subsequently or any information which is incorrect. For example, during low season, some benefits may not be fully available.

4. Property Descriptions: Although the descriptions of the properties and their prices have been prepared very carefully, it is possible that some may change or alter over time. DHA will always endeavour to communicate any changes of which it is aware to you. No liability will be accepted by DHA for any difference which may exist between the description given and the actual situation.

5. Entrances and exits: Time of arrival must be between 2pm and 7pm local time, and that of departure before 10am local time. The out of office hours additional charge for guests arriving outside these hours is euro 40. If you cannot arrive at the property on the day or hour stated by reason of any difficulty during the trip or by personal motives, as well as if you shorten your stay, DHA will not issue any refund. If you wish to prolong your stay, we will endeavour to accommodate your request although it may not be possible to do so.

6. Cancellation by the client: Any wish to cancel a booking must be made by telephone and immediately confirmed in writing. In no case will any sum be returned, where notification of cancellation is produced 1 day before or the same day of the commencement of the booking.DHA will apply cancellation charges as follows. From the moment of the payment of the deposit to 3 calendar months before the date of entrance: 20% of the total value of the accommodation costs. Between 85 and 29 days before the date of expected arrival: 50% of the value of the accommodation costs. Between 28 and 2 days before the date of expected arrival: 80% of the total value of the accommodation costs. 1 day before or the same day of entrance: 100% of the total value of the accommodation costs.

7. Substitution by DHA: DHA reserves the right to substitute the property reserved for another of similar or better characteristics in circumstances where no other solution is possible. In the case of force majeure (war, fire at the reserved property, etc.) DHA can cancel the contract and refund the total sum paid.

8. Obligations of the client: A deposit of £100 sterling or €150 euro must be paid in advance, normally with the accommodation costs. Should this sum not be paid to the DHA representative in exchange for the keys, DHA reserves the right to prohibit the entrance to the property. The occupation of the lodging will be strictly limited to the number of people that are indicated in the contract, counting each child and baby as a person. The DHA representative will be able to impede the entrance to the property in the case where the permitted number of persons is likely to be exceeded. The final clean by DHA does not include doing the washing up in the kitchen or cleaning the barbecue (if any). The deposit will be returned in full by sterling cheque or bank transfer (whether paid in sterling or euros) within 10 days of departure whenever no damage or alterations have been made to the property and where the property has been left in a reasonably clean condition. Loss of the keys to the property will incur a charge of euro 75. Loss of any electronic keypad will incur a charge of euro 60.

9. Claims: We prepare and update our catalogue and website very carefully and endeavour to ensure that all of the properties are kept in excellent order at all times. Should you not be totally satisfied with any aspect of our services or indeed a property itself please communicate this to us as soon as possible. If the problem cannot be resolved by us to your entire satisfaction we ask you to write to us and for the formal complaint letter to arrive at our office within the maximum time limit of 4 weeks after the conclusion of your stay. Failure to do so will result in the right to claim a refund being forfeited.

10. Liability of DHA: If the property has serious faults or deficiencies, DHA will endeavour to find an alternative property of similar characteristics and price. If this should be unfeasible for lack of available lodgings or due to the fact that you rejected all the proposals offered, the total sum paid will be refunded or a portion thereof according to the degree of responsibility of DHA. DHA shall have no responsibilty in the following cases: a) Negligence or omission of services provided by third parties; b) In the case of force majeure or of unexpected misfortunes of the type that neither DHA nor its representatives (eg those responsible for keys) can respond; c) Robberies or theft from the lodgings; d) The use of the property together with any pools, zones of play for children and sports facilities of any type (eg tennis courts, soccer pitches, etc), which shall be used at the sole risk of the user and having regard for the occupants of neighbouring properties’ right to quiet enjoyment of their property at all times. It is a condition of booking that you take out appropriate travel insurance with a reputable insurer to cover each of the persons traveling with you whether they may be staying at the property or not.

11. Jurisdiction: In the event of any conflict arising between the interpretation of the Spanish and the English versions of these terms then the Spanish version shall prevail. This agreement is governed by Spanish law and the parties agree to submit to the exclusive jurisdiction of the courts in Denia, Alicante, Spain.